Shipping & Returns

Delivery area and methods

We deliver within Poland (courier or parcel locker — options shown at checkout) and to selected EU and other countries listed at checkout.

Shipping cost is calculated at checkout before you confirm the order and depends on the method and address.

Fulfilment time

We usually prepare shipments within 1–3 business days unless the product page states otherwise. Prepaid orders are processed after payment is received.

Courier delivery times depend on the carrier — typically about 1–2 business days after handover to the carrier.

Right of withdrawal (14 days)

As a Consumer, you may withdraw from a distance contract within 14 days without giving a reason. The period starts when you or a third party you designate, other than the carrier, takes possession of the goods.

Send the notice to the email or correspondence address on the Contact page. You may use the template below, but it is not required.

Template: “I/We hereby give notice that I/we withdraw from the contract for the sale of the following goods: … Contract date … Name … Address … Signature … Date”.

If you withdraw, we return payments received without undue delay and no later than 14 days after notice, by the original payment method unless you expressly agree otherwise at no additional cost.

Returning goods

Return goods without undue delay and within 14 days of notifying us — to the return address we provide.

You are only liable for any diminished value from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions and defects

The withdrawal right does not apply in cases listed in Article 38 of the Polish Consumer Rights Act, including certain made-to-order goods and sealed health-protection goods after opening.

Report defects or non-conformity by email, phone, or post using the details on the Contact page.